The price depends on the specific model, configuration, purchase volume, and delivery region; therefore, we do not publish an average price list that could be misleading. Leave a request via the website, phone, or email, specifying the model (or the tasks for which you are selecting the equipment) and your city — the manager will prepare a commercial proposal with the exact price for your specific item. In the calculation, we immediately account for the configuration, stock availability, and delivery terms to your region. This way, you receive a reliable cost rather than an approximate range. The current price and availability will always be clarified by the manager for your model.

First, we clarify the tasks and select a suitable model or work with the item you have already chosen. Next, the manager issues a commercial proposal and an invoice, and coordinates the supply contract with terms regarding configuration, deadlines, and delivery. After payment (or the agreed prepayment) is received, we prepare the equipment for shipment, process the full set of documents, and organize the handover or delivery to your region. Upon receipt, you check the completeness and sign the acceptance certificate. Each step is guided by your dedicated manager, so you always understand the status of the deal.

The primary format for business is a bank transfer to the company's current account based on an invoice; this is convenient and transparent for accounting. We work with legal entities (LLP), individual entrepreneurs (IE), as well as budget and tender procurements under contract. Please note: we sell equipment for ownership; we do not provide leasing, installments, or rentals, so payment is made according to the procedure agreed upon in the contract. The manager will prepare specific bank details, the payment purpose, and the payment procedure for your transaction. All payments are processed officially with a full set of accounting documents.

The payment procedure is fixed in the supply contract and depends on the model, stock availability, and order volume. For some items, full payment by invoice is possible; for others, a negotiated down payment with a final payment before shipment is required; this is determined individually. We do not make universal promises regarding the prepayment percentage to avoid misleading you — the manager will calculate the exact terms for your specific item. All agreements are documented in writing in the contract to ensure both parties are protected. This is a standard practice for direct sales without installments or leasing.

Yes, we are primarily B2B-oriented and work with LLPs, IEs, as well as state and quasi-state customers. The buyer is usually required to provide organization details (BIN/IIN, name, bank details) and the contract signatory; for tender supplies, additional documentation is prepared according to procurement requirements. We provide a supply contract, a payment invoice, and a full set of closing documents required by your accounting department. If you have internal regulations for contract approval, the manager will take them into account when preparing the deal. The manager will clarify the exact list of documents for your form of ownership.

Yes, we formalize transactions officially and issue electronic invoices (ESF) through the state information system, as required by the legislation of the RK. This allows your company to correctly account for the equipment and claim VAT credit if you are a VAT payer. Along with the ESF, you receive a contract, an invoice, and a delivery note — a complete package for accounting. If you have special requirements for documentation or ESF issuance deadlines, please inform the manager in advance. The manager will clarify all taxation nuances of your specific transaction based on your status.

A full set of documents for registration and accounting is handed over with the equipment: a supply contract, a payment invoice, a delivery note, and an electronic invoice (ESF). For self-propelled equipment, documents required for registration with authorized bodies are provided, along with technical documentation and an operation manual. Upon handover, an acceptance certificate is signed, recording the completeness and condition of the machine. This package allows you to legally register the equipment and operate it without issues from regulatory authorities. The manager will confirm the exact composition of documents for your model in advance.

For business, we recommend bank transfer by invoice — it is transparent, convenient for reporting, and suitable for LLPs, IEs, and tender procurements. The issue of cash payment for a specific transaction is best discussed with a manager, as the settlement procedure is fixed in the contract and depends on the amount and form of purchase. We operate as the official FURD dealer in Kazakhstan, and you can contact us by phone, via the website, or by email — the manager will suggest a convenient format for a meeting and equipment inspection. If necessary, we will organize a consultation on selecting a model for your tasks. The manager will provide current contacts and the visit address upon inquiry.

The official dealer in Kazakhstan provides a 12-month factory warranty for FURD equipment. The warranty covers the rectification of manufacturing defects and material flaws: malfunctions of the engine, hydraulics, transmission, electrical equipment, and load-bearing units that did not occur due to the operator's fault. Under the warranty, defective original spare parts are replaced free of charge, including installation work at an authorized service center. The manager will clarify the exact terms for your model, as well as the list of components with specific regulations during registration, as the factory may set individual terms for certain items.

The warranty does not cover the natural wear and tear of consumables and fast-wearing parts — filters, belts, brake pads, cutting edges, tires, and working fluids. Grounds for refusal also include violation of the maintenance schedule, use of non-original spare parts and non-certified lubricants/fuel, unauthorized interference with the design, operation with overload or for unintended purposes, as well as damage due to accidents and force majeure. To maintain the warranty, it is important to undergo scheduled maintenance on time and record it in the service book. Disputed cases are considered individually based on diagnostic results — the manager and service engineer will advise on the course of action for your situation.

Yes, as an official dealer, we work with original spare parts and keep fast-moving consumables and frequently ordered components for the presented models in stock. For items not in stock, an order is placed directly through dealer supply channels. Using original parts is critical for the equipment's service life and for maintaining the warranty. The specific availability of a required part, its part number, and the estimated delivery time for your model and configuration will be clarified by the spare parts manager.

Maintenance and repairs are performed at an authorized official dealer service center with trained engineers and access to the factory's technical documentation. For regional clients, field services and remote consulting are provided to avoid driving the machine across half the country for diagnostics. We maintain a service history for each unit of equipment, which simplifies future repairs and parts selection. The manager will advise on the nearest service point to your site and the service format for your region.

Yes, field service is a standard practice for special equipment, as it is irrational to transport a heavy machine for minor repairs. An engineer can travel to the site for diagnostics, scheduled maintenance, and to fix a number of faults directly on-site. Major repairs requiring lifting equipment or a test bench are performed in the service center if necessary. The availability of field service, timelines, and organizational details for your location and model will be clarified by the manager, as they depend on the site's distance and the nature of the work.

Maintenance (TO) frequency is determined by the factory regulations and is usually tied to engine hours or a calendar interval — whichever comes first. Typically, break-in maintenance after commissioning and subsequent scheduled maintenance at set operating intervals are provided, including oil and filter changes and key systems checks. During the warranty period, it is advisable to perform maintenance at an authorized service center with records in the service book — this confirms compliance with the regulations and preserves the warranty. The exact schedule and list of works for your model are provided in the operation manual, and the manager will help create a maintenance plan.

Yes, we also service equipment during the post-warranty period — this is part of the official dealer's work, not a one-time service for the first year. After 12 months, scheduled maintenance, diagnostics, repairs, and the supply of original spare parts are available at the same authorized facilities. Continuing service with the dealer helps preserve the machine's service life and residual value for further operation or resale. Post-warranty service terms and labor costs for a specific model will be calculated by the manager after clarifying the condition and operating hours of the equipment.

Timelines depend on whether the part is in stock: fast-moving items are usually available immediately, while specific components are supplied to order through dealer channels. The duration of the repair is determined by the nature of the fault — from prompt on-site resolution to more extensive work at the service center. We do not state universal timelines in advance to avoid false promises: an accurate estimate is given after diagnostics and checking the availability of the required parts. Guidelines for part delivery times and repair completion for your model and region will be provided by the manager upon request.

We keep some popular models in stock in Kazakhstan to ship them shortly after an order is placed. Stock levels are constantly changing: some items are sold out while others arrive in new batches, so always check with the manager for the exact availability of a specific model and configuration. If the required unit is not currently in stock, we will provide an estimated arrival date from the next batch. This approach allows us to avoid empty promises and provide realistic timelines for your request.

We operate throughout Kazakhstan and organize delivery to any regional center and most districts — Astana, Almaty, Shymkent, Karaganda, Aktobe, Atyrau, Ust-Kamenogorsk, Kostanay, and other cities. Logistics are selected based on the type and dimensions of the equipment: some machines are transported by lowboy trailers and low-bed platforms, while some can travel under their own power for short distances. For remote or hard-to-reach sites, the manager calculates the route and delivery method individually. The final option and timelines are agreed upon with you before shipment.

Delivery terms depend on the model, region, and specific deal agreements, so we do not publish a single fixed rate 'for everyone.' In some cases, delivery to your city or site is included in the delivery terms; in others, it is calculated separately based on distance and transport type. So that you understand the full cost in advance, the manager will state the delivery terms for your model and address before the documents are signed. We do not practice hidden surcharges 'upon arrival' — everything is fixed in the contract.

If the model is out of stock in Kazakhstan, the delivery time consists of the factory dispatch time, the transport leg, and customs clearance. For popular items, terms are usually shorter; for equipment with specific configurations or special orders, they are longer. We do not give an exact date 'at random': a manager will check the current delivery schedule for your model and region and provide a realistic estimate. We inform you of any changes in deadlines in advance, not after a delay has occurred.

After the order is placed and payment terms are met, the equipment is prepared for shipment: a pre-delivery inspection is conducted, documentation is completed, and, if necessary, the machine is secured on the transport. Shipment is possible either via delivery by our transport or a contract carrier, or by self-pickup by the buyer. We will agree on a convenient date and inform you in advance which documents and representative will be required upon acceptance. The exact shipment regulations for your deal will be clarified by the manager.

When equipment is supplied from abroad, we handle import and customs clearance within the agreed delivery terms — you do not need to go through customs clearance yourself. The machine is provided with a full package of documents required for registration and legal operation in Kazakhstan. If you have special document requirements (for example, for a tender or your accounting requirements), please inform us in advance. The manager will prepare and provide the specific list of documents for your model.

Yes, self-pickup is possible: you can collect the equipment from the warehouse using your own or hired transport after the order is placed and payment terms are met. In this case, we will agree on the shipment date and time, prepare the machine, and hand over the accompanying documents. Please note that transporting oversized and heavy equipment requires a suitable lowboy trailer or platform and, if necessary, transport permits — this is the carrier's responsibility. The manager will clarify self-pickup details for a specific warehouse and model.

After placing an order, a manager is assigned to you, who accompanies the deal from shipment to equipment handover and keeps you informed of key stages. You can request the current status at any time: readiness for shipment, transit status, customs clearance, or expected arrival date. If there are changes in the schedule along the route, we inform you in advance, not after the fact. The contact details of the responsible manager and a convenient communication channel are agreed upon with you at the start of the work.

You should start not with the model, but with the task: what type of work prevails (earthmoving, loading/unloading, road, utility), what are the daily and seasonal volumes, the soil type, and the terrain. External conditions are also important — site constraints, mobility requirements, and the method of transporting equipment to and from the site. This determines the class and size of the machine: excavator, wheel loader, grader, roller, or special equipment of a certain weight and power. Our manager will analyze your task and suggest 1–2 suitable models from the FURD line, and help you avoid overpaying for an excessive class that you simply won't need. The manager will clarify the exact configuration and equipment for your region and work nature for your model.

The key difference lies in the undercarriage and, consequently, the field of application. Crawler machines provide greater stability, lower ground pressure, and perform better on soft, waterlogged, or uneven soils, during heavy digging, and off-road. Wheeled excavators win in mobility: they can move independently on roads between sites, which is convenient for urban, utility, and scattered works. Crawler equipment is typically transported on lowboys, so this should be factored into logistics for frequent moves. If work is concentrated on one heavy site, crawlers are usually chosen; if there are many point-to-point trips around the city, a wheeled base is preferred. The manager will select a specific model for your scenario.

Yes, we recommend allowing only trained operators to use the equipment — this directly affects the machine's service life, safety, and productivity. Even an experienced operator benefits from an introductory briefing on the features of a specific model: controls, operating modes, hydraulics, daily maintenance rules, and typical operating errors. Upon equipment handover, we can organize an introduction to the machine and a review of the maintenance regulations so that your personnel can commission it correctly. We also remind you that to operate self-propelled special equipment in the RK, the operator must have a corresponding certificate of the established category. The manager will clarify the format and scope of training for your fleet and region.

As an official dealer, we are focused on supporting the equipment throughout its entire service life, not just at the time of sale. The most in-demand consumables — fuel, oil, hydraulic, and air filters, as well as wear parts (bucket teeth and adapters, cutting edges, pins, bushings) — are items that are logical to keep in stock and order in advance for scheduled maintenance. For larger units — hydraulics, undercarriage elements, attachments — we work by request for your specific model and its serial number. To prevent equipment downtime, we recommend forming a minimum stock of common consumables in advance. The manager will clarify availability, lead times, and costs for specific items for your model.

The equipment is designed for diesel fuel, and it is fundamentally important to use seasonal grades: summer and winter (and arctic in severe frosts) diesel fuel in accordance with the regional climate. Saving on fuel quality is a common cause of fuel equipment failure, so we recommend refueling at verified gas stations and monitoring fuel cleanliness and water content. Motor and hydraulic oils, coolants, and lubricants should be approached with equal responsibility — their class and viscosity must comply with the operation manual and temperature range. Timely filter replacement and correct lubricants directly affect the engine and hydraulic system lifespan, as well as the preservation of the warranty. The exact list of approved lubricant brands for your model is specified in the documentation and will be clarified by the manager.

The equipment is designed for operation across a wide temperature range, but it must be properly prepared for the extreme conditions of the RK. In winter, at low temperatures, functional batteries, winter grades of fuel and oil, and pre-heating are critical — a cold start in the frost without preparation severely wears out the engine and hydraulics. In summer, amidst the heat and dust of steppe and quarry sites, radiator cleanliness, cooling system functionality, and timely air filter replacement become paramount; otherwise, overheating and power loss may occur. For regions with harsh winters, it makes sense to discuss "winter" preparation and suitable lubricants in advance. The manager will provide recommendations for operation specifically in your climatic zone, considering the nature of the work.

The starting point is the actual volume of work: how many cubic meters of soil, tons of material, or meters of roadbed need to be processed per shift and within what timeframe. Based on this, the machine class, bucket or blade volume, and power are selected so that the equipment covers the task with a reasonable margin but without excess. An oversized model means extra fuel consumption, more expensive delivery on lowboys, and not always justified investments; an undersized one, conversely, becomes a bottleneck and slows down the entire process. It is also important to consider shift patterns, operator qualifications, and site conditions affecting the actual work cycle. We will help estimate the required performance for your volumes — the manager will perform the specific calculation for the model.

Equipment maintenance is scheduled and tied to engine hours: typically, there are daily checks (fluid levels, lubrication, visual inspection) and periodic maintenance at specific operating intervals involving filter and oil changes. Exact intervals and the list of operations are specified in the operation manual for the specific model, and it is vital to follow them — this is a condition for maintaining the warranty and a guarantee of a long machine life. We recommend keeping a service book or an operating log, recording performed maintenance and replacements — this disciplines operation and simplifies diagnostics. A pre-formed stock of consumables for scheduled maintenance helps avoid downtime while waiting for filters and oils. The manager will provide the maintenance regulations and schedule specifically for your model.

For every unit of FURD equipment, we provide a full set of documents necessary for legal operation and registration. This includes the self-propelled machine passport (in electronic form — EPSM), a TR CU 010/2011 certificate or declaration of conformity with the EAC mark, an operation manual in Russian, a warranty card, and shipping documents (payment invoice, delivery note, and if necessary, ESF and SNT). This set allows you to register the equipment with authorized bodies without issues and correctly record it in accounting and tax records. The manager will clarify the exact list for your specific model and registration method in advance.

TR CU 010/2011 is the Technical Regulation of the Customs Union "On the Safety of Machinery and Equipment," mandatory for equipment circulating in the EAEU market, including Kazakhstan. Compliance with this regulation is confirmed by a certificate or declaration, after which the unified EAC mark is applied to the product and documents. The presence of EAC guarantees that the equipment has undergone a safety assessment and can be legally sold, registered, and operated within the country. For the buyer, this is protection against risks, and for participation in tenders and state procurement, it is a mandatory requirement of the tender documentation. We supply equipment with valid compliance documents and provide copies for verification.

Yes, we prepare a set of documents according to the requirements of specific tender documentation on the state procurement portal (goszakup.gov.kz) or for a commercial tender. This usually includes a commercial proposal, detailed technical specifications of the model, TR CU 010/2011 certificates and declarations of conformity, documents on the country of origin, and a letter of guarantee regarding availability, delivery times, and service support. We help match the equipment specifications with the customer's technical assignment to avoid formal rejection of the application. Send us a link to the announcement or the lot requirements — the manager will assemble the package specifically for your tender.

Yes, we work with budget organizations, state enterprises, and the quasi-state sector within the framework of state procurement contracts. Supply is formalized based on the results of a tender, auction, or single-source procurement via the state procurement web portal, and settlements are conducted strictly according to the terms of the concluded contract. Typically, for budget customers, this involves payment upon delivery and the signing of the acceptance certificate — this is a standard state procurement mechanism, not an installment plan or any other financial service from our side. We ensure correct documentary support for the transaction and provide closing documents in a timely manner. Specific deadlines and payment procedures are fixed in the contract and agreed upon with the manager in advance.

Yes, upon request, we issue an official letter of guarantee on a corporate letterhead with the signature of an authorized person and a seal. In it, we can confirm the availability or possibility of supplying a specific model, commitments regarding deadlines, the scope of warranty obligations, and the availability of service support. The wording is prepared according to the requirements of the customer and the tender documentation so that the letter is accepted without remarks. We fundamentally do not state deadlines or conditions that we cannot fulfill; therefore, the manager will pre-confirm specific delivery dates for your model and region. This protects both you as a participant and the reputation of the deal.

PSM is a self-propelled machine passport, the primary document for registering self-propelled equipment: loaders, excavators, rollers, graders, and similar machinery. In the EAEU, it is issued in electronic form (EPSM) within a unified electronic passport system, which eliminates forgery and simplifies registration. Without a valid electronic passport, it is impossible to register the equipment with authorized bodies; therefore, we provide an EPSM for every unit supplied. When ownership changes, the passport is re-registered to the buyer in the system. The manager will clarify the registration procedure for your specific model and region.

FURD equipment is imported; therefore, we honestly provide documents confirming the country of origin and customs clearance rather than passing it off as locally produced. The ST-KZ certificate and local content confirmation are issued by authorized bodies and the Chamber of Commerce for goods produced or localized in Kazakhstan, which generally does not apply to imported equipment. If your tender contains requirements for Kazakhstani content, we will help you understand which items meet them and which do not, so you do not submit an application at risk of rejection. We do not provide false assurances on this point. The manager will handle the details for a specific lot.

After delivery, we provide a full set of closing documents: a contract, an invoice for payment, a waybill, an acceptance certificate, and if necessary, an electronic tax invoice (ESF) and a companion waybill for goods (SNT), which is important for correct VAT accounting and reporting. All compliance documents (certificates and declarations of TR CU 010/2011) have registration numbers that you can independently verify in the official registers of accreditation bodies. Upon request, we send copies of documents in advance, even before the contract is signed, so that your procurement department and lawyers can review them. This approach ensures transaction transparency and eliminates issues during subsequent audits. The full list of documents tailored to your organization's format will be coordinated by the manager.